Communication Channels and Key Contacts

Communication Channels and Key Contacts

Communication Channels and Key Contacts

This section provides an overview of the communication channels and key contacts within BEC Arabia. It is strategically important as it ensures efficient and effective communication, a critical aspect of project management and execution. It supports BEC Arabia's objectives of professionalism, efficiency, and compliance.

Details

• Email: All employees are provided with a company email. This is the primary mode of communication for official correspondence.

• Project Management System (PMS): This is where all project-related communication takes place. All employees are required to be proficient in using the PMS.

• Meetings: Regular team and department meetings are held to discuss project updates and issues.

• Key Contacts: Each department has a designated point of contact. New joiners should familiarize themselves with these contacts.

Examples

• To raise a project-related issue, use the PMS to create a new issue ticket.

• To discuss something confidential, use your company email.

• To get an update on a project, attend the project update meetings or check the PMS.

Compliance and Regulations

All communication within BEC Arabia must comply with KSA laws, BEC Arabia’s internal compliance policies, and international construction standards. This includes, but is not limited to:

• Maintaining confidentiality of sensitive information.

• Using respectful and professional language.

• Adhering to the company's data protection and privacy policies.

Metrics and KPIs

Key Performance Indicators (KPIs) related to communication include:

• Response Time: The time taken to respond to an email or a PMS ticket.

• Resolution Time: The time taken to resolve a PMS ticket.

• Meeting Attendance: The number of meetings attended by an employee.

These metrics help track performance, quality, and compliance effectively.

Collaboration

Effective collaboration within BEC Arabia is facilitated through:

• Cross-Departmental Meetings: These meetings allow for knowledge sharing and problem-solving across departments.

• PMS: The PMS allows for collaboration on project tasks and issues.

• Email: Email allows for direct communication between employees from different departments.

Additional Notes and Templates

• Always use your company email for official correspondence.

• Familiarize yourself with the PMS and use it effectively.

• Attend all relevant meetings and actively participate in them.

• Know your department's key contact and do not hesitate to reach out to them when needed.

• Always adhere to BEC Arabia's communication policies and guidelines.