Policies and Procedures
Business Technology Department Policies and Procedures – A 360-Degree Approach
Ensuring IT Governance, Cybersecurity, Compliance, and Digital Transformation for Mega Construction Projects
1. Introduction
The Business Technology Department at BEC Arabia is responsible for enterprise-wide IT infrastructure, cybersecurity, ERP integration, cloud computing, data governance, and digital collaboration. A structured set of policies and procedures ensures that all technology operations align with business objectives, regulatory requirements, and security best practices.
Key Objectives of IT Policies and Procedures
Ensure business continuity and IT governance compliance.
Protect enterprise data, IT systems, and infrastructure.
Optimize ERP, cloud, and AI-driven process automation.
Enhance collaboration, document control, and digital workplace solutions.
Improve IT helpdesk support, cybersecurity resilience, and compliance with Saudi regulations.
Implement risk mitigation strategies for IT incidents, cyber threats, and system failures.
A comprehensive framework covering all aspects of business technology ensures efficiency, security, and compliance across all IT domains.
2. IT Governance and Compliance Policies
Enterprise IT Governance Policy
Purpose: Establishes IT governance standards aligned with Saudi National Cybersecurity Authority regulations and ISO 27001 IT security best practices.
Key Requirements
Implement IT risk management, compliance monitoring, and governance frameworks.
Conduct annual IT audits, access control reviews, and cybersecurity compliance assessments.
Establish IT governance committees for ERP, data security, and digital transformation.
Key Deliverables
IT governance and risk management reports
Audit logs and IT compliance scorecards
Benchmark: Full compliance with IT governance regulations.
Regulatory Compliance and IT Risk Management Policy
Purpose: Ensures compliance with Saudi Data Protection Law, National Cybersecurity Authority regulations, and ISO 27001.
Key Requirements
Data classification policies must be enforced for confidential, sensitive, and public data.
Access controls must be implemented using Azure Active Directory, multi-factor authentication, and identity management protocols.
Cloud computing policies must align with Saudi data sovereignty laws, ensuring local data storage.
Key Deliverables
Regulatory compliance reports
Cyber risk assessment logs
Benchmark: No IT compliance violations.
3. Cybersecurity Policies
IT Security and Access Control Policy
Purpose: Prevents unauthorized access, data breaches, and cybersecurity threats.
Key Requirements
Role-based access control must be enforced using Azure Active Directory.
Multi-factor authentication must be mandatory for all enterprise logins.
Security patching and updates must be applied automatically across all endpoints.
Key Deliverables
IT access logs and user authentication reports
Security patch management logs
Benchmark: Full user adoption of multi-factor authentication.
Threat Detection and Incident Response Policy
Purpose: Ensures rapid response to cybersecurity incidents, malware attacks, and system intrusions.
Key Requirements
Microsoft Defender and SolarWinds monitoring must provide real-time threat detection.
Incident response protocols must follow NIST cybersecurity guidelines.
IT security training and awareness programs must be conducted quarterly.
Key Deliverables
Cyber incident reports and security logs
Threat detection and response time reports
Benchmark: Cyber threat response time must be within five minutes.
4. Cloud Computing and ERP Policies
ERP System Governance and Access Control Policy
Purpose: Ensures secure ERP operations, data integrity, and business continuity.
Key Requirements
ERP user access must be based on job roles and reviewed quarterly.
Automated ERP backup policies must be implemented with disaster recovery plans.
AI-driven ERP dashboards must be used for business intelligence and process automation.
Key Deliverables
ERP compliance reports and access control logs
ERP backup and disaster recovery plans
Benchmark: No unauthorized ERP access incidents.
Cloud Storage and Data Sovereignty Policy
Purpose: Ensures compliance with Saudi cloud data storage regulations.
Key Requirements
All sensitive data must be stored in Saudi-based cloud environments.
Encryption protocols must be applied for all cloud-stored documents.
Cloud performance monitoring must be conducted via SolarWinds dashboards.
Key Deliverables
Cloud compliance reports and encryption logs
Cloud resource utilization reports
Benchmark: Full compliance with Saudi cloud security laws.
5. IT Helpdesk and Support Policies
IT Service Management and Helpdesk Policy
Purpose: Defines IT support standards, service-level agreements, and issue resolution protocols.
Key Requirements
SolarWinds IT Helpdesk must be used for all IT requests and tracking.
First-call resolution rate must exceed ninety percent.
User IT training must be provided on ERP, security, and collaboration tools.
Key Deliverables
IT service desk performance reports
User training logs and satisfaction ratings
Benchmark: Mean time to resolution must be within four hours.
6. Business Intelligence and AI Policies
AI and Data Analytics Policy
Purpose: Governs AI-driven insights, data modeling, and Power BI reporting.
Key Requirements
AI-driven Power BI dashboards must track business key performance indicators, cost forecasting, and cybersecurity risk analytics.
Data validation rules must be enforced to prevent AI model bias.
Key Deliverables
AI-powered business intelligence reports
Predictive analytics models for cost and risk management
Benchmark: Reduce financial forecasting errors by twenty percent through AI adoption.
7. Document Management and Collaboration Policies
Enterprise Collaboration and Document Control Policy
Purpose: Ensures secure document management, controlled sharing, and digital collaboration.
Key Requirements
Aconex and SharePoint must be used for structured document storage.
Version control and document approval workflows must be implemented.
All project documents must be encrypted and access-controlled.
Key Deliverables
Enterprise document control reports
Versioning and approval workflow logs
Benchmark: Reduce document retrieval time by fifty percent through structured archiving.
8. IT Asset Management Policies
Software Licensing and IT Asset Tracking Policy
Purpose: Ensures proper allocation and tracking of IT hardware and software assets.
Key Requirements
Microsoft E5 licenses must be actively monitored and optimized.
IT asset disposal policies must follow Saudi environmental and data destruction regulations.
Key Deliverables
IT asset inventory reports
Software license utilization logs
Benchmark: Maintain software license utilization above ninety-five percent.
9. Conclusion
The Business Technology Department at BEC Arabia ensures:
Strict IT governance, cybersecurity, and data privacy compliance.
Alignment with Saudi Data Protection Law, National Cybersecurity Authority framework, and ISO 27001.
Secure ERP implementation, procurement compliance, and cloud data security.
Regular IT security audits, risk assessments, and access control monitoring.
Automation of compliance tracking and regulatory reporting.
By implementing structured compliance frameworks, BEC Arabia ensures a secure, legally compliant, and resilient IT infrastructure, supporting mega construction projects, financial oversight, and enterprise-wide digital transformation.
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