Training and Development
Business Technology Department Training and Development – A 360-Degree Approach
Enhancing IT Expertise, Cybersecurity Awareness, and Digital Transformation Capabilities at BEC Arabia
1. Introduction
The Business Technology Department at BEC Arabia plays a key role in ensuring that employees across the organization are equipped with the necessary technical skills, cybersecurity awareness, and enterprise application proficiency to support mega construction projects. A structured Training and Development (T&D) program ensures:
Improved cybersecurity awareness to protect sensitive business data.
Enhanced ERP and enterprise application proficiency for operational efficiency.
Increased IT infrastructure and cloud computing capabilities.
Stronger data governance and compliance adherence.
Effective utilization of AI, business intelligence, and automation technologies.
A 360-degree IT training framework ensures that employees are continuously developing technical competencies that align with the organization’s strategic objectives.
2. Core Training Areas in Business Technology
Training Category
Objective
Target Audience
Delivery Method
Cybersecurity Awareness
Educate employees on phishing threats, ransomware, and IT security best practices.
All employees
Workshops, e-learning, live simulations
ERP System Training
Ensure proper use of ERP for procurement, finance, HR, and project management.
Procurement, Finance, HR, Operations
Hands-on training, ERP user manuals, virtual sessions
Cloud Computing and IT Infrastructure
Train IT teams on managing cloud-based resources, virtualization, and system uptime.
IT staff, system administrators
Technical certification programs, vendor-led training
AI and Business Intelligence (BI) Training
Teach employees how to use AI-driven analytics and Power BI for decision-making.
Management, Finance, Operations
Online courses, workshops, real-time case studies
Data Governance and Compliance
Ensure adherence to data protection laws and regulatory requirements.
Legal, Compliance, IT, Project Teams
Regulatory workshops, compliance certification training
IT Support and Helpdesk Training
Improve IT troubleshooting, first-line support, and ticket resolution.
IT support staff
IT service management courses, hands-on simulations
Benchmark: All employees must complete at least four hours of IT-related training per quarter.
3. Cybersecurity Awareness Training
3.1 Employee Cybersecurity Awareness Programs
Conduct quarterly cybersecurity awareness sessions covering phishing attacks, social engineering risks, password security, and data protection.
Implement real-world phishing simulation tests to evaluate employee preparedness.
Use Microsoft Defender threat monitoring to analyze cybersecurity incidents and educate employees.
Key Deliverables:
Cybersecurity training completion reports
Phishing simulation test results
Benchmark: Reduce phishing incident rates by thirty percent annually.
3.2 IT Security Best Practices for Project Teams
Train project teams on secure document handling using Aconex and SharePoint.
Educate employees on multi-factor authentication (MFA) and secure login protocols.
Provide incident response training for IT teams to handle cybersecurity breaches.
Key Deliverables:
IT security compliance training reports
Incident response preparedness reports
Benchmark: All employees must achieve ninety percent security compliance on annual IT security assessments.
4. ERP and Enterprise Application Training
4.1 ERP System Training for Business Users
Conduct ERP training sessions for procurement, finance, HR, and supply chain teams.
Provide role-specific ERP modules to ensure employees understand workflow automation, approvals, and reporting.
Use hands-on ERP practice environments to allow employees to simulate real-world scenarios.
Key Deliverables:
ERP user training reports
ERP process adoption rate reports
Benchmark: ERP user adoption must reach eighty-five percent across all departments.
4.2 AI and Business Intelligence Training for Decision-Makers
Train management teams on AI-driven analytics and Power BI dashboard usage.
Teach employees how to use predictive analytics for cost forecasting, risk assessment, and performance monitoring.
Provide real-time case studies and live demonstrations to show AI applications in business operations.
Key Deliverables:
AI training completion reports
Business intelligence adoption reports
Benchmark: AI-driven analytics adoption must improve decision-making efficiency by twenty percent.
5. IT Infrastructure and Cloud Computing Training
5.1 Cloud Resource Management Training
Educate IT teams on Azure cloud resource allocation, virtualization, and cost optimization.
Train employees on Microsoft Intune for device management and endpoint security.
Conduct live demonstrations on cloud backup, disaster recovery, and failover strategies.
Key Deliverables:
Cloud resource management training reports
IT infrastructure efficiency analysis reports
Benchmark: Improve cloud cost efficiency by fifteen percent annually.
5.2 Network Security and Access Control Training
Train IT security teams on Microsoft Defender threat detection and response.
Conduct advanced training on Azure Active Directory, identity and access management (IAM), and security protocols.
Implement continuous monitoring and compliance training for IT administrators.
Key Deliverables:
IT security compliance training records
Network security audit reports
Benchmark: Reduce network security incidents by twenty-five percent annually.
6. Data Governance and Compliance Training
6.1 Regulatory Compliance and IT Policy Training
Train employees on Saudi Data Protection Law (PDPL) and ISO 27001 IT security standards.
Conduct compliance awareness sessions on data classification, retention policies, and IT governance.
Implement certification-based compliance training for IT teams handling sensitive data.
Key Deliverables:
Compliance training certification reports
Regulatory audit preparation assessments
Benchmark: Achieve full compliance with Saudi data protection laws across all departments.
6.2 Document Control and Digital Collaboration Training
Train employees on Aconex document management best practices.
Ensure controlled document approvals, versioning, and role-based access.
Provide hands-on training on Microsoft SharePoint for collaboration and secure data sharing.
Key Deliverables:
Document control compliance reports
Digital collaboration adoption reports
Benchmark: Increase employee efficiency in document retrieval and collaboration by thirty percent.
7. IT Support and Helpdesk Training
7.1 IT Helpdesk and Service Management Training
Train IT support teams on SolarWinds IT ticketing and service request handling.
Implement IT support escalation protocols and first-call resolution strategies.
Conduct practical troubleshooting exercises and case studies.
Key Deliverables:
IT service desk efficiency reports
IT support response time assessments
Benchmark: Improve first-call resolution rate to ninety percent.
8. Conclusion
The Business Technology Department at BEC Arabia ensures:
Continuous cybersecurity awareness and IT security training for all employees.
ERP proficiency and AI-driven analytics training to enhance business decision-making.
Cloud computing, infrastructure management, and network security training for IT teams.
Compliance training on Saudi data protection laws and IT governance best practices.
Enterprise-wide IT helpdesk training to improve support efficiency and user experience.
By implementing a structured Training and Development program, BEC Arabia ensures that employees have the technical knowledge, cybersecurity awareness, and digital skills needed to support mega construction projects, financial operations, and enterprise-wide technology initiatives.
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