Policies and Procedures

Quality Assurance & Quality Control (QAQC) Policies and Procedures – A 360 Degree Approach

Ensuring Standardized, Compliant, and Efficient Quality Management in Mega Construction Projects

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1. Introduction

The QAQC Department at BEC Arabia is responsible for ensuring strict adherence to quality standards, regulatory compliance, and continuous improvement in all construction activities. These policies and procedures define the roles, responsibilities, and workflows required to:

• Ensure compliance with Saudi Building Code, ISO 9001, ISO 45001, and ISO 14001

• Implement structured quality planning, inspections, and testing across all project phases

• Eliminate defects, reduce rework, and enforce corrective actions

• Maintain full compliance with contractual and regulatory obligations

• Utilize digital tools such as Aconex, SAP ERP, Primavera P6, and Power BI for real-time quality tracking

By following these policies, BEC Arabia ensures the highest level of quality control, regulatory adherence, and operational efficiency.

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2. QAQC Governance and Approval Policies

2.1 Organizational Structure and Approval Levels

Level	QAQC Role	Key Responsibilities
Executive Management	QAQC Director, Project Directors	Quality governance, risk management, and regulatory compliance approvals
Quality Assurance Team	QA Managers, ISO Compliance Officers	Quality planning, audits, and continuous improvement initiatives
Quality Control Team	QC Engineers, Inspectors, Site Supervisors	Conducting site inspections, managing NCRs, and ensuring compliance
Document Control	Aconex Administrators, Compliance Officers	Managing quality documentation, approvals, and reporting

Benchmark: All QAQC approvals must follow a structured workflow, ensuring accountability and compliance.

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3. Quality Assurance (QA) Policies

3.1 Quality Planning and Management

• All projects must have a Quality Management Plan (QMP) approved before execution

• Quality objectives must align with ISO 9001 and contract specifications

• A structured Inspection and Test Plan (ITP) must be developed for each project phase

• Quality training and awareness programs must be conducted for project teams

Deliverables:

• Project-Specific Quality Management Plans (QMP)

• Inspection and Test Plans (ITP)

• Quality Audit and Compliance Reports

Benchmark: All projects must follow an approved QMP with a compliance rate of 100 percent.

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4. Quality Control (QC) Procedures

4.1 Inspection and Testing Framework

• QAQC inspections must follow the Inspection and Test Plan (ITP) for all construction activities

• All material and equipment must pass compliance testing before approval

• Independent third-party testing must be conducted for critical materials such as concrete, steel, and electrical components

Approval Process:

1. Inspection request submitted by site team

2. Quality inspection conducted by QAQC engineers

3. Non-Conformance Report (NCR) issued if required

4. Corrective action implemented and verified

Benchmark: Minimum 98 percent defect-free inspections.

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5. Material and Supplier Compliance Policies

5.1 Material Approval and Supplier Pre-Qualification

• All materials must meet project specifications and technical submittal requirements

• A Material Approval Request (MAR) must be submitted for review before procurement

• Suppliers must be pre-qualified and pass a compliance audit before engagement

Approval Process:

1. Material submittal issued by procurement team

2. QAQC review and compliance check

3. Laboratory testing (if required)

4. Final approval for procurement

Benchmark: 100 percent material compliance verification before site use.

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6. Non-Conformance and Corrective Action Procedures

6.1 Non-Conformance Reporting (NCR) and Corrective Action Plans (CAP)

• Any deviation from approved quality standards must be documented as an NCR

• All NCRs must be resolved within a defined corrective action timeframe

• Root Cause Analysis (RCA) must be conducted for recurring quality issues

Resolution Process:

1. NCR issued and recorded in Aconex

2. Contractor notified and corrective action plan (CAP) implemented

3. Final inspection conducted and NCR closed

Benchmark: Minimum 95 percent NCR closure rate within target deadlines.

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7. Construction Execution and Quality Verification

7.1 Site Inspections and Work Quality Compliance

• All site inspections must be conducted in accordance with the Inspection and Test Plan (ITP)

• Any work that does not meet approved specifications must be rejected

• A final quality verification checklist must be completed before project handover

Approval Process:

1. Site team submits work for quality inspection

2. QAQC team conducts compliance verification

3. Defective work flagged for rectification

4. Final inspection and approval

Benchmark: Minimum 95 percent first-time pass rate for site inspections.

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8. Regulatory and ISO Compliance Policies

8.1 Saudi Building Code (SBC) and Municipality Compliance

• All designs and construction activities must comply with Saudi Building Code (SBC)

• Municipality permits and approvals must be secured before construction begins

• Fire safety, seismic resistance, and environmental impact compliance must be verified

Approval Process:

1. Regulatory compliance checklist completed by QAQC team

2. Municipality and SBC inspections conducted

3. Corrective actions implemented if required

4. Final compliance certificate issued

Benchmark: Zero violations during regulatory audits.

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8.2 ISO 9001, 45001, and 14001 Quality Standards Compliance

• Quality management systems must be maintained in accordance with ISO 9001

• Health and safety standards must comply with ISO 45001

• Environmental protection measures must align with ISO 14001

Deliverables:

• Internal and external ISO compliance audits

• ISO certification renewal reports

• Corrective and preventive action reports

Benchmark: 100 percent ISO compliance with no major non-conformances.

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9. Quality Audit and Continuous Improvement Procedures

9.1 Internal and External Quality Audits

• Monthly internal quality audits must be conducted to track compliance

• Annual third-party audits must verify ISO and regulatory adherence

• Continuous improvement initiatives must be implemented based on audit findings

Deliverables:

• Quality Audit Compliance Reports

• Root Cause Analysis and Improvement Plans

• Non-Conformance and Corrective Action Logs

Benchmark: Zero critical findings in quality audits.

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10. Digital Integration and Quality Monitoring

10.1 Digital QAQC Tracking and Reporting

Technology	Functionality	Application in QAQC
Aconex	Document Control, NCR Tracking	Ensures quality compliance and documentation management
BIM 360	Design and Construction Coordination	Reduces rework through clash detection
SAP ERP	Procurement Integration, Material Approval	Verifies supplier compliance before procurement
Power BI	Quality KPI Monitoring	Tracks approval timelines, NCR closure rates

Benchmark: 100 percent digital tracking for quality performance and compliance.

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11. Conclusion

The QAQC Policies and Procedures at BEC Arabia ensure:

• Standardized quality workflows from design to execution

• Seamless integration of regulatory, contractual, and procedural compliance

• Digital tracking for real-time quality assurance and audit readiness

• Continuous improvement through structured inspections, testing, and audits

By embedding a structured quality management system, BEC Arabia ensures defect-free, compliant, and high-quality construction projects.