Policies and Procedures
Quality Assurance & Quality Control (QAQC) Policies and Procedures – A 360 Degree Approach
Ensuring Standardized, Compliant, and Efficient Quality Management in Mega Construction Projects
1. Introduction
The QAQC Department at BEC Arabia is responsible for ensuring strict adherence to quality standards, regulatory compliance, and continuous improvement in all construction activities. These policies and procedures define the roles, responsibilities, and workflows required to:
Ensure compliance with Saudi Building Code, ISO 9001, ISO 45001, and ISO 14001
Implement structured quality planning, inspections, and testing across all project phases
Eliminate defects, reduce rework, and enforce corrective actions
Maintain full compliance with contractual and regulatory obligations
Utilize digital tools such as Aconex, SAP ERP, Primavera P6, and Power BI for real-time quality tracking
By following these policies, BEC Arabia ensures the highest level of quality control, regulatory adherence, and operational efficiency.
2. QAQC Governance and Approval Policies
2.1 Organizational Structure and Approval Levels
Level
QAQC Role
Key Responsibilities
Executive Management
QAQC Director, Project Directors
Quality governance, risk management, and regulatory compliance approvals
Quality Assurance Team
QA Managers, ISO Compliance Officers
Quality planning, audits, and continuous improvement initiatives
Quality Control Team
QC Engineers, Inspectors, Site Supervisors
Conducting site inspections, managing NCRs, and ensuring compliance
Document Control
Aconex Administrators, Compliance Officers
Managing quality documentation, approvals, and reporting
Benchmark: All QAQC approvals must follow a structured workflow, ensuring accountability and compliance.
3. Quality Assurance (QA) Policies
3.1 Quality Planning and Management
All projects must have a Quality Management Plan (QMP) approved before execution
Quality objectives must align with ISO 9001 and contract specifications
A structured Inspection and Test Plan (ITP) must be developed for each project phase
Quality training and awareness programs must be conducted for project teams
Deliverables:
Project-Specific Quality Management Plans (QMP)
Inspection and Test Plans (ITP)
Quality Audit and Compliance Reports
Benchmark: All projects must follow an approved QMP with a compliance rate of 100 percent.
4. Quality Control (QC) Procedures
4.1 Inspection and Testing Framework
QAQC inspections must follow the Inspection and Test Plan (ITP) for all construction activities
All material and equipment must pass compliance testing before approval
Independent third-party testing must be conducted for critical materials such as concrete, steel, and electrical components
Approval Process:
Inspection request submitted by site team
Quality inspection conducted by QAQC engineers
Non-Conformance Report (NCR) issued if required
Corrective action implemented and verified
Benchmark: Minimum 98 percent defect-free inspections.
5. Material and Supplier Compliance Policies
5.1 Material Approval and Supplier Pre-Qualification
All materials must meet project specifications and technical submittal requirements
A Material Approval Request (MAR) must be submitted for review before procurement
Suppliers must be pre-qualified and pass a compliance audit before engagement
Approval Process:
Material submittal issued by procurement team
QAQC review and compliance check
Laboratory testing (if required)
Final approval for procurement
Benchmark: 100 percent material compliance verification before site use.
6. Non-Conformance and Corrective Action Procedures
6.1 Non-Conformance Reporting (NCR) and Corrective Action Plans (CAP)
Any deviation from approved quality standards must be documented as an NCR
All NCRs must be resolved within a defined corrective action timeframe
Root Cause Analysis (RCA) must be conducted for recurring quality issues
Resolution Process:
NCR issued and recorded in Aconex
Contractor notified and corrective action plan (CAP) implemented
Final inspection conducted and NCR closed
Benchmark: Minimum 95 percent NCR closure rate within target deadlines.
7. Construction Execution and Quality Verification
7.1 Site Inspections and Work Quality Compliance
All site inspections must be conducted in accordance with the Inspection and Test Plan (ITP)
Any work that does not meet approved specifications must be rejected
A final quality verification checklist must be completed before project handover
Approval Process:
Site team submits work for quality inspection
QAQC team conducts compliance verification
Defective work flagged for rectification
Final inspection and approval
Benchmark: Minimum 95 percent first-time pass rate for site inspections.
8. Regulatory and ISO Compliance Policies
8.1 Saudi Building Code (SBC) and Municipality Compliance
All designs and construction activities must comply with Saudi Building Code (SBC)
Municipality permits and approvals must be secured before construction begins
Fire safety, seismic resistance, and environmental impact compliance must be verified
Approval Process:
Regulatory compliance checklist completed by QAQC team
Municipality and SBC inspections conducted
Corrective actions implemented if required
Final compliance certificate issued
Benchmark: Zero violations during regulatory audits.
8.2 ISO 9001, 45001, and 14001 Quality Standards Compliance
Quality management systems must be maintained in accordance with ISO 9001
Health and safety standards must comply with ISO 45001
Environmental protection measures must align with ISO 14001
Deliverables:
Internal and external ISO compliance audits
ISO certification renewal reports
Corrective and preventive action reports
Benchmark: 100 percent ISO compliance with no major non-conformances.
9. Quality Audit and Continuous Improvement Procedures
9.1 Internal and External Quality Audits
Monthly internal quality audits must be conducted to track compliance
Annual third-party audits must verify ISO and regulatory adherence
Continuous improvement initiatives must be implemented based on audit findings
Deliverables:
Quality Audit Compliance Reports
Root Cause Analysis and Improvement Plans
Non-Conformance and Corrective Action Logs
Benchmark: Zero critical findings in quality audits.
10. Digital Integration and Quality Monitoring
10.1 Digital QAQC Tracking and Reporting
Technology
Functionality
Application in QAQC
Aconex
Document Control, NCR Tracking
Ensures quality compliance and documentation management
BIM 360
Design and Construction Coordination
Reduces rework through clash detection
SAP ERP
Procurement Integration, Material Approval
Verifies supplier compliance before procurement
Power BI
Quality KPI Monitoring
Tracks approval timelines, NCR closure rates
Benchmark: 100 percent digital tracking for quality performance and compliance.
11. Conclusion
The QAQC Policies and Procedures at BEC Arabia ensure:
Standardized quality workflows from design to execution
Seamless integration of regulatory, contractual, and procedural compliance
Digital tracking for real-time quality assurance and audit readiness
Continuous improvement through structured inspections, testing, and audits
By embedding a structured quality management system, BEC Arabia ensures defect-free, compliant, and high-quality construction projects.
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