KPIs and Performance Metrics

Human Capital Resources KPIs and Performance Metrics

Aligned with KSA Labor Laws, Saudization (Nitaqat), Mega Project Frameworks, and International HR Best Practices

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1. Introduction

The Human Capital Resources (HCR) KPIs and Performance Metrics at BEC Arabia provide a structured approach to evaluating HR efficiency, compliance, and workforce performance. These KPIs ensure alignment with KSA labor laws, Saudization requirements, mega project workforce planning, and international HR standards.

The performance metrics cover multiple HR functions, including:

• Workforce Productivity & Efficiency

• Talent Acquisition & Recruitment Success

• Employee Retention & Engagement

• Training & Development Effectiveness

• Compliance with KSA Labor Laws & Saudization

• Payroll & Compensation Accuracy

All HR performance data is tracked and analyzed in real time using HRMS (Human Resource Management System) dashboards integrated with Aconex and internal reporting tools.

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2. Workforce Productivity and Efficiency KPIs

2.1 Employee Productivity Rate (%)

Definition: Measures the efficiency of employees in completing tasks and meeting job expectations.

Formula: Employee Productivity Rate (%) = (Total Output / Total Work Hours) × 100

Benchmark:

• Industry Standard: 85-95%

• BEC Arabia Target: 90% or higher

Example Calculation: If an employee produces 90% of the expected work output within the given work hours: (90 / 100) × 100 = 90%

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2.2 Workforce Utilization Rate (%)

Definition: Measures the percentage of time employees spend on billable work versus non-productive activities.

Formula: Workforce Utilization Rate (%) = (Billable Hours / Total Work Hours) × 100

Benchmark:

• Industry Standard: 75-85%

• BEC Arabia Target: 85% or higher

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2.3 Absenteeism Rate (%)

Definition: Tracks the percentage of unplanned absences among employees.

Formula: Absenteeism Rate (%) = (Total Unplanned Absences / Total Available Workdays) × 100

Benchmark:

• Industry Standard: ≤ 5%

• BEC Arabia Target: ≤ 3%

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3. Talent Acquisition and Recruitment KPIs

3.1 Time to Hire (Days)

Definition: Measures the average time taken to fill a job vacancy.

Formula: Time to Hire = (Total Days from Job Posting to Offer Acceptance) / Total Hires

Benchmark:

• Industry Standard: 30-45 days

• BEC Arabia Target: ≤ 30 days

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3.2 Offer Acceptance Rate (%)

Definition: Measures the percentage of job offers accepted by candidates.

Formula: Offer Acceptance Rate (%) = (Job Offers Accepted / Total Job Offers Extended) × 100

Benchmark:

• Industry Standard: 80-90%

• BEC Arabia Target: 90% or higher

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3.3 Saudization (Nitaqat) Compliance Rate (%)

Definition: Tracks the percentage of Saudi nationals in the workforce to ensure compliance with Saudization regulations.

Formula: Saudization Compliance Rate (%) = (Number of Saudi Employees / Total Workforce) × 100

Benchmark:

• Nitaqat Compliance Requirement: Variable by industry

• BEC Arabia Target: 100% compliance with Nitaqat category requirements

4. Employee Retention and Engagement KPIs

4.1 Employee Turnover Rate (%)

Definition: Measures the percentage of employees who leave the company within a specific period.

Formula: Employee Turnover Rate (%) = (Number of Employees Who Left / Average Total Employees) × 100

Benchmark:

• Industry Standard: 10-15% annually

• BEC Arabia Target: ≤ 8% annually

Example Calculation: If 50 employees leave in a year and the average total employees is 500: (50 / 500) × 100 = 10%

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4.2 Voluntary vs. Involuntary Turnover Rate (%)

Definition: Differentiates between employees who leave voluntarily (resignations) versus those who are terminated or laid off.

Formula:

• Voluntary Turnover Rate (%) = (Number of Voluntary Exits / Total Exits) × 100

• Involuntary Turnover Rate (%) = (Number of Involuntary Exits / Total Exits) × 100

Benchmark:

• Industry Standard: Voluntary ≤ 7%, Involuntary ≤ 5%

• BEC Arabia Target: Voluntary ≤ 5%, Involuntary ≤ 3%

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4.3 Employee Engagement Score (%)

Definition: Measures employee satisfaction and engagement based on internal surveys.

Formula: Employee Engagement Score (%) = (Sum of Engagement Survey Scores / Total Participants) × 100

Benchmark:

• Industry Standard: 70-80%

• BEC Arabia Target: ≥ 85%

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4.4 Internal Promotion Rate (%)

Definition: Measures the percentage of employees who are promoted internally rather than hiring externally.

Formula: Internal Promotion Rate (%) = (Number of Internal Promotions / Total Promotions) × 100

Benchmark:

• Industry Standard: 20-30%

• BEC Arabia Target: ≥ 35%

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5. Training and Development KPIs

5.1 Training Participation Rate (%)

Definition: Measures the percentage of employees who complete training programs.

Formula: Training Participation Rate (%) = (Number of Employees Who Completed Training / Total Employees) × 100

Benchmark:

• Industry Standard: 80%

• BEC Arabia Target: ≥ 90%

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5.2 Training Effectiveness Score (%)

Definition: Evaluates the impact of training programs based on employee assessments and skill improvements.

Formula: Training Effectiveness Score (%) = (Average Training Evaluation Score / Maximum Possible Score) × 100

Benchmark:

• Industry Standard: 75-85%

• BEC Arabia Target: ≥ 90%

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5.3 Average Training Hours per Employee (Hours)

Definition: Tracks the average number of training hours per employee per year.

Formula: Average Training Hours = Total Training Hours Conducted / Total Employees

Benchmark:

• Industry Standard: 30-50 hours per year

• BEC Arabia Target: ≥ 40 hours per year

6. Compliance and Legal Adherence KPIs

6.1 Saudization (Nitaqat) Compliance Rate (%)

Definition: Measures the percentage of Saudi nationals employed to ensure compliance with Saudization regulations.

Formula: Saudization Compliance Rate (%) = (Number of Saudi Employees / Total Workforce) × 100

Benchmark:

• Regulatory Requirement: Variable by industry and company size

• BEC Arabia Target: 100% compliance with Nitaqat category requirements

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6.2 HR Compliance Audit Pass Rate (%)

Definition: Measures the percentage of HR compliance audits passed successfully.

Formula: HR Compliance Audit Pass Rate (%) = (Number of Passed Audits / Total Conducted Audits) × 100

Benchmark:

• Industry Standard: 95-100%

• BEC Arabia Target: ≥ 98%

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6.3 Employee Grievance Resolution Rate (%)

Definition: Measures the percentage of employee grievances resolved within the required timeframe.

Formula: Employee Grievance Resolution Rate (%) = (Resolved Cases / Total Reported Cases) × 100

Benchmark:

• Industry Standard: 85-95%

• BEC Arabia Target: ≥ 95%

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6.4 Work Permit and Iqama Compliance Rate (%)

Definition: Measures the percentage of employees with valid work permits and residency visas.

Formula: Work Permit Compliance Rate (%) = (Valid Work Permits / Total Expatriate Employees) × 100

Benchmark:

• Regulatory Requirement: 100%

• BEC Arabia Target: 100% compliance

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7. Compensation, Payroll, and Benefits KPIs

7.1 Payroll Accuracy Rate (%)

Definition: Measures the percentage of payroll transactions processed without errors.

Formula: Payroll Accuracy Rate (%) = (Error-Free Payroll Transactions / Total Payroll Transactions) × 100

Benchmark:

• Industry Standard: 99%

• BEC Arabia Target: ≥ 99.5%

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7.2 Salary Competitiveness Index

Definition: Compares BEC Arabia’s salary structure with industry benchmarks to ensure competitive compensation.

Formula: Salary Competitiveness Index = (BEC Arabia Average Salary / Industry Average Salary) × 100

Benchmark:

• Industry Standard: 90-110%

• BEC Arabia Target: ≥ 100%

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7.3 End-of-Service Benefits (ESB) Compliance Rate (%)

Definition: Measures compliance with KSA labor laws regarding gratuity and final settlement payments.

Formula: ESB Compliance Rate (%) = (Correctly Processed ESB Payments / Total ESB Payments) × 100

Benchmark:

• Industry Standard: 95%

• BEC Arabia Target: 100%

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7.4 Wage Protection System (WPS) Compliance Rate (%)

Definition: Measures the percentage of salaries processed through the Wage Protection System (WPS) to ensure compliance with KSA labor laws.

Formula: WPS Compliance Rate (%) = (Salaries Processed via WPS / Total Payroll Transactions) × 100

Benchmark:

• Regulatory Requirement: 100%

• BEC Arabia Target: 100% compliance

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8. Workforce Health, Safety, and Well-being KPIs

8.1 Workplace Safety Incident Rate (%)

Definition: Measures the frequency of workplace injuries and safety incidents.

Formula: Workplace Safety Incident Rate (%) = (Total Reported Incidents / Total Employees) × 100

Benchmark:

• Industry Standard: ≤ 2%

• BEC Arabia Target: ≤ 1%

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8.2 Employee Wellness Program Participation Rate (%)

Definition: Measures the percentage of employees who participate in wellness programs.

Formula: Wellness Program Participation Rate (%) = (Employees Enrolled in Wellness Programs / Total Employees) × 100

Benchmark:

• Industry Standard: 50-70%

• BEC Arabia Target: ≥ 75%

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8.3 Sick Leave Utilization Rate (%)

Definition: Measures the percentage of entitled sick leave that employees use, indicating workforce health trends.

Formula: Sick Leave Utilization Rate (%) = (Used Sick Leave Days / Available Sick Leave Days) × 100

Benchmark:

• Industry Standard: 40-60%

• BEC Arabia Target: ≤ 50%

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9. HR Digitalization and Process Automation KPIs

9.1 HR Digitalization Adoption Rate (%)

Definition: Measures the percentage of HR processes automated through digital tools.

Formula: HR Digitalization Adoption Rate (%) = (Digital HR Processes / Total HR Processes) × 100

Benchmark:

• Industry Standard: 60-80%

• BEC Arabia Target: ≥ 85%

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9.2 Employee Self-Service Usage Rate (%)

Definition: Measures the percentage of employees using self-service HR portals for payroll, benefits, and leave management.

Formula: Self-Service Usage Rate (%) = (Employees Using Self-Service / Total Employees) × 100

Benchmark:

• Industry Standard: 70-85%

• BEC Arabia Target: ≥ 90%

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10. Conclusion

The Human Capital Resources KPIs and Performance Metrics at BEC Arabia provide a comprehensive system for evaluating workforce efficiency, compliance, talent management, compensation, and safety. These metrics ensure HR alignment with KSA labor laws, Saudization (Nitaqat), mega project workforce demands, and international HR best practices.

By consistently tracking, analyzing, and improving these KPIs, BEC Arabia maintains a high-performing, compliant, and engaged workforce, positioning itself as a leader in the construction industry.